21 communities with 5,510 units
117 communities with 40,000+ units
As Arizona’s largest multifamily developer and a recognized leader in Class A property management,
Mark-Taylor set out to replace outdated systems with a modern tech stack. They understood that delivering a
truly exceptional and engaging resident experience would foster loyalty—and ultimately, drive growth.
In 2016, they partnered with Henri to align their forward-thinking brand with equally innovative resident technology. Since then, they’ve expanded their portfolio nearly fivefold– enhancing
resident satisfaction while streamlining internal operations.
With Henri, Mark-Taylor residents enjoy a digital-first lifestyle that reflects the quality of their physical space—deepening loyalty and driving word-of-mouth growth.
By simplifying daily tasks and fostering authentic community engagement Henri has made it easier for residents to stay, informed, connected, and satisfied.
The result: stronger community ties, increased renewals, and a clear boost in resident retention and referrals.
Resident-first organizations need more than good intentions – they need great tools.
With Henri, we have more than tripled in size,
elevated our portfolio’s review and reputation rating
from 2.7 to 4.1, and earned 10 spots in J Turners top 100 tali (resident loyalty index), including #1 overall.
Henri’s impact is undeniable.
Users demonstrate consistently high engagement on the platform.
Before Henri, Mark-Taylor’s payment systems were limiting efficiency—frequent outages, delayed deposits, and time-consuming manual work led to frustration across teams and residents alike.
Since launching HenriPay across the Mark-Taylor portfolio in 2018, the payment experience has transformed. Payments are now fast, reliable, and seamless. Rent paid on a Monday is in the community’s bank account by Tuesday, accelerating cash flow and eliminating wait times.
The switch to Henri’s secure, always-on platform has streamlined operations, reduced support overhead, and delivered a modern payment experience residents love.
54% MORE
RESIDENTS PAY BY CREDIT CARD
Steady year-over-year growth as residents opt for greater flexibility
59% MORE
PAY BY ACH VIA AUTOPAY
Now the preferred choice for residents due to convenience and reliability—while reducing management hours spent on rent collection
Thanks to faster deposits and the near elimination of fraud and chargebacks.
Made possible by automation of deposits, reconciliation, and chargeback management.
Henri has provided our residents
with a one-stop software
to communicate with our team, enter service requests, pay rent, hold an apartment and build rapport with their neighbors.
By consolidating communications, resident records, and workflows into one streamlined platform, they’ve:
This shift has not only improved the resident experience but also allowed the Mark-Taylor team to scale without scaling overhead—demonstrating the power of modern, intuitive technology purpose-built for today’s property management needs.
Made with ❤ in sunny Scottsdale
